Refunds & Disputes Policy

Last updated [YYYY-MM-DD]

1. Overview

This policy explains how task rejections, appeals, refunds, and dispute reviews may be handled on CrowdHavens. CrowdHavens may update procedures to protect marketplace integrity.

2. Rejections

• Clients may reject submissions only for valid reasons based on task instructions and evidence requirements.
• Clients should provide a clear reason for rejection when possible.
• Repeated unreasonable rejections may result in review of the Client’s account.

3. Worker Appeals

• Workers may appeal a rejection within [X days] of the rejection notice.
• Appeals should include evidence (screenshots, logs, files) supporting the submission.

4. CrowdHavens Review

If a dispute is escalated, CrowdHavens may review the task requirements, submission evidence, and platform logs. CrowdHavens may decide to:

• Uphold approval (release payment)
• Uphold rejection (return funds per policy)
• Issue a partial outcome where appropriate

5. Refunds

• Refunds may be issued for uncompleted, invalid, or clearly non-compliant submissions.
• Approved work is generally non-refundable unless required by law or a proven processing error occurred.

6. Abuse & Fraud

If fraud or abuse is suspected, CrowdHavens may pause disputes, freeze withdrawals, or suspend accounts while investigating.

7. Governing Law

This policy is governed by the laws of [Governing Jurisdiction]. Any dispute relating to refunds or dispute handling will be resolved in the courts of [Courts / Location], unless applicable law requires otherwise.